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November 2018

Take Back Your Life!

November 7, 2018 @ 8:30 am - 4:30 pm
Ft. Lewis College, 1000 Rim Drive
Durango, CO 81301 United States
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$295

The Take Back Your Life! seminar is designed to enable Microsoft Outlook users to dramatically increase their personal productivity while improving the quality of their lives. The course supports participants in creating an Integrated Management System using Microsoft Office Outlook. This system manages a constant stream of incoming electronic and voicemail communications, objectives, and projects; is centrally located, accessible as  well as flexible. By the end of the one-day group session, participants will experience a sense of relaxed, focused control, with…

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April 2019

The Engaging Executive Program

April 29 @ 8:30 am - May 3 @ 1:00 pm
Ft. Lewis College, 1000 Rim Drive
Durango, CO 81301 United States
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$3800

This Executive Leader Development Program is designed to build the competencies and orientation to be a strategic leader of people and initiatives.  Your participation will grow some of the most important things leaders do: enroll people into a shared vision, build trust, facilitate effective dialog, construct a compelling culture, and create an ongoing learning organization that becomes self-perpetuating.  This course is appropriate for any business executive, VP, or director level, board members, government executives, chief administrators, education leaders, and those who…

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May 2019

Delivering Outstanding Customer Service

May 15 @ 8:00 am - 12:00 pm
Ft. Lewis College, 1000 Rim Drive
Durango, CO 81301 United States
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$65

Anticipating, Solving, and Re-Solving Customer’s Desires Customer service is at its best when we access that inner gem of ourselves and leverage it to interact with another person positively. Four aspects of memorable and complete customer service. Shifting from transaction to service. Fundamentals of emotion intelligence in service. Not just doing, but also being of service – a service presence. Taking action to deliver on customer needs. Managing breakdowns and difficult customers. The presenter, Mark Haeussler, draws on 15 years in…

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