If we truly accounted for the cost of turnover, we would be outraged. Credible studies estimate the cost of professional turnover at 50% to 225% of annual salary. We do not pause and consider all the monetary impacts, including lost productivity, hiring, onboarding, training, disengagement, reduced customer loyalty, reduced staff loyalty, loss of risk-taking because … Continue reading Turnover: Your Highest Unaccounted Expense →

Managing Trances in Leadership -Mark Haeussler, CEO Everyone in leadership is eager for the new idea, the one that challenges the current thinking…right up to the point where it does not align with what we already think. This tendency, to listen for and give greater validity to information that confirms existing beliefs, is known as confirmation … Continue reading Managing Trances in Leadership →

Lenses for Problems and Opportunities What is Your Lens for Problems and Opportunities? How is your organization supporting the competencies needed to be safe and effective operators and innovating in a shifting world? Years ago, the Coast Guard saw boating safety from the perspective of a commodity.  From that view, the agenda was to regulate … Continue reading Leadership Lenses →