To access a PDF of this article, click here:  Permission in Leadership Much of successful leadership is about granting permission. Permission is a strategy.  In business, we create permissions for our customers and our employees.  Let’s look at some familiar products, and the permission they convey: Fast food: Permission to throw away the dishes. Banking: … Continue reading Permission in Leadership →

When will things go back to normal? Never. There is no going back.  Just like the attacks on 9/11 led to many societal changes – the Department of Homeland Security and ubiquitous airport screenings, for example – the Covid-19 pandemic will alter behaviors in ways that will not take us backward in time to “normal”. … Continue reading Forward to a New Normal →

Triage is a French term, meaning “to break into three pieces.”  The term dates back to the battlefield, and now is used in emergency medicine.  It is a way to manage overwhelming and time-sensitive issues to making quick evaluations as to the right resources at the right time.  Modern medicine uses 3, 4, and even 5 … Continue reading Business Triage →