Triage is a French term, meaning “to break into three pieces.”  The term dates back to the battlefield, and now is used in emergency medicine.  It is a way to manage overwhelming and time-sensitive issues to making quick evaluations as to the right resources at the right time.  Modern medicine uses 3, 4, and even 5 … Continue reading Business Triage →

A conversation about grief is not something most leaders have experience.  We tend to relegate managing grief to family, spiritual leaders, and therapists.  A superhero culture in America leads many to simply turn the page on any sense of sadness, rarely stopping to take a pulse of the severity of loss.  Addressing grief is not … Continue reading Leading Through Grief →

The initial portion of reacting to a health and economic shock often comes with certainty of action, be it sanitizing efforts, leveraging the virtual space to the extent possible, changes in hours or shifts, and redirection of resources.  The initial shock itself provides the impetus to take action and to feel purposeful.  Leaders need to … Continue reading Sustaining Through Uncertainty →