Trigger Words in the Language of Leadership -Mark Haeussler, CEO Trigger words are those that convey a strong emotional message in the listener.  Used well, they can elevate a logical conversation into the emotional realm that will increase the level of engagement.  A sentence such as, “I have spoken with the customer complaint area, and … Continue reading Trigger Words: Use With Care →

If we truly accounted for the cost of turnover, we would be outraged. Credible studies estimate the cost of professional turnover at 50% to 225% of annual salary. We do not pause and consider all the monetary impacts, including lost productivity, hiring, onboarding, training, disengagement, reduced customer loyalty, reduced staff loyalty, loss of risk-taking because … Continue reading Turnover: Your Highest Unaccounted Expense →

Managing Trances in Leadership -Mark Haeussler, CEO Everyone in leadership is eager for the new idea, the one that challenges the current thinking…right up to the point where it does not align with what we already think. This tendency, to listen for and give greater validity to information that confirms existing beliefs, is known as confirmation … Continue reading Managing Trances in Leadership →