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Building Deep and Attentive Listening Skills Being completely heard is one of the most satisfying human experiences, yet we are inundated with communication and we’re not really that good at listening.  We spend 70 to 80% of our day engaged in some sort of communication, hear between 20,000 to 30,000 words a day, but remember … Continue reading DEEP LISTENING

Vast ROI on Developing and Hiring Top Talent – HBR “…talented employees are “force multipliers”, raising the performance bar for their colleagues, and particularly for their direct reports. By word and deed, they model and teach winning behaviors that shape high-performing cultures. Simply adding a star performer to a team boosts the effectiveness of other team members by 5-15%. No wonder, then, that study … Continue reading Vast ROI on Developing and Hiring Top Talent – HBR