Civil Discourse -Mark Haeussler, CEO, Alpine Leadership Civil discourse is the combination of being a good townsman and being committed to seeking a new truth.  As not all topics are easy, leaders have a responsibility to effectively lead difficult conversations to move issues forward in a way that can engage others to generate new perspectives.  Without civility, people … Continue reading Civil Discourse →

A customer is someone with whom you have dealings.  Anytime there is an agreement entered into with two or more people for their mutual benefit, one of them is in the role of the customer.  Customers run an entire gamut; For example, I can be a customer staying at a hotel and I can be a customer … Continue reading Being of Service →

Trigger Words in the Language of Leadership -Mark Haeussler, CEO Trigger words are those that convey a strong emotional message in the listener.  Used well, they can elevate a logical conversation into the emotional realm that will increase the level of engagement.  A sentence such as, “I have spoken with the customer complaint area, and … Continue reading Trigger Words: Use With Care →