Leadership Disabilities The mythos of the superhero is not just in comic books, it is in executive offices, board rooms, branches, hospitals, airline cabins, schools, firehouses, …everywhere. Leaders are expected to be great at everything. Yet, every person has disabilities.  Really. We think we hide them, too, but the truly astute see them.  Sometimes the disability … Continue reading Leadership Disabilities →

Civil Discourse -Mark Haeussler, CEO, Alpine Leadership Civil discourse is the combination of being a good townsman and being committed to seeking a new truth.  As not all topics are easy, leaders have a responsibility to effectively lead difficult conversations to move issues forward in a way that can engage others to generate new perspectives.  Without civility, people … Continue reading Civil Discourse →

A customer is someone with whom you have dealings.  Anytime there is an agreement entered into with two or more people for their mutual benefit, one of them is in the role of the customer.  Customers run an entire gamut; For example, I can be a customer staying at a hotel and I can be a customer … Continue reading Being of Service →