Leadership conversations are intended to initiate, coordinate, or complete action.  Certainly, multiple conversations are needed to coordinate, but in the back of a leader’s mind should be how each dialog readily supports action.  There are four ways in which we may respond in conversations, and leaders need to increase their awareness of how their own … Continue reading Movement in Dialog →

To access a PDF of this article, click here:  Permission in Leadership Much of successful leadership is about granting permission. Permission is a strategy.  In business, we create permissions for our customers and our employees.  Let’s look at some familiar products, and the permission they convey: Fast food: Permission to throw away the dishes. Banking: … Continue reading Permission in Leadership →

When will things go back to normal? Never. There is no going back.  Just like the attacks on 9/11 led to many societal changes – the Department of Homeland Security and ubiquitous airport screenings, for example – the Covid-19 pandemic will alter behaviors in ways that will not take us backward in time to “normal”. … Continue reading Forward to a New Normal →