The word role derives from the French word rôle, meaning a part played by a person in life.  It The word role derives from the French word rôle, meaning a part played by a person in life.  It refers to the roll of paper on which the actor’s script was written.  When we refer to roles, people most often think first of the role at work.  Commonly, we introduce … Continue reading Roles →

One of my most impressionable college courses was Group Communication.  I still have the book for the course, Effective Group Discussion, by John Brilhart, now faded, worn and dog-eared.  I have carried forward one concept from that course more than any other:  “Communication is a receiver phenomenon.”  Brilhart goes on to quote Richard Thayer paraphrasing the same idea:  “Communication always occurs in … Continue reading Communication as Listener Centric →

How is your organization supporting the competencies needed to be safe and effective operators and innovating in a shifting world?  Years ago, the Coast Guard saw boating safety from the perspective of a commodity.  From that view, the agenda was to regulate boats.  Every boat was assured that it had adequate life preservers, a sound hull, proper lighting, and so … Continue reading The Best Lens for Opportunity →